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TOPIC: Unhappy With Your Customer Service Experience? Consulting This 19-Point Checklist Will Help

Unhappy With Your Customer Service Experience? Consulting This 19-Point Checklist Will Help 2 years 5 months ago #309

  • lillys
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From Micah Solomon, who resided in Rapp Co for many years, and owned/operated Oasis CD Manufacturing.

"Every company in the known universe wants to provide great customer service and deliver an attractive customer experience. But a lot can go wrong along the way to accomplishing these goals. Below I list 19 missteps I encounter frequently when consulting on customer service and the customer experience. Check and see which ones, if any, are dragging your customer service and customer experience down. [Note: In most of the cases below, I've linked to a page-long article on the subject."

www.forbes.com - Micah's article
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